Support
Frequently Asked Questions
What makes New-Hashiryia special?
We custom design and sample all of our products before releasing them. We do this to ensure a solid, good quality product that you will not be disappointed by.
No cheap drop shipping, no cheap materials. Frankly, we make way less money than a lot of other brands, because we actually care about selling a quality product. All of our inventory is stored, packed, and shipped from our home in Northern California.
What size should I order?
All of our clothing items have a size chart on the product page, please refer to this chart before ordering!
How long until my order ships?
We ship all orders within 1 to 4 business days
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If your order has not shipped after 4 business days, please contact support@new-hashiriya.jp
How long does shipping take?
Shipping time depends on your location. Most domestic orders arrive within 1 to 7 business days. International orders can take anywhere from 1 to 3 weeks depending on the country
My tracking number has not been updated in a while. What do I do?
Domestic USA:
If your tracking number has not updated, this likely means that USPS is having delays. If your tracking number has not updated after 1 week, please reach out to USPS and ask for more information. If reaching out to USPS does not work, contact us at support@new-hashiriya.jp
International
If your international tracking number is not updating, this is very normal. USPS can take 1-3 weeks to transport packages to your home country's carrier. If you have not received your package and tracking has not updated after 3 weeks, please contact your home country's local shipment carrier for more details. Sometimes international carriers will hold packages at your local post office, and they need to be picked up. If contacting your local carrier does not work, please reach out to us at support@new-hashiriya.jp
I recieved the wrong item/size/order. What do I do?
If you have received an incorrect item or item size, please contact us at support@new-hashiriya.jp, and we will send you out a replacement.
What happens if my package gets lost?
We ensure that all our customers receive their orders, no exceptions. If your package is lost in shipping, we will replace it free of charge.
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Please note that we cannot replace orders if they are delivered, then stolen. This is to prevent people from falsely claiming stolen goods
Do you offer returns/exchanges?
We do not currently offer returns or exchanges, as we are still a small business, and the cost of return shipping and restocking is very costly for us at this time.